FAQ
How many sessions will I need?
The length of therapy varies depending on your goals, life circumstances, and personal history. Some concerns may be addressed in a few sessions, while more in-depth work may take longer. A treatment plan will be discussed during your initial session.
What do I do if my partner or family member does not want to come to therapy?
You can attend individual sessions to explore your relationship patterns and areas where you may feel stuck. A change in one person can influence the overall dynamic and positively impact the relationship.
What is the confidentiality policy?
All client information is kept strictly confidential in accordance with CRPO regulations and will not be shared without your written consent.
Exceptions to confidentiality may apply in the following situations: suspected child abuse or neglect; legal requirements such as a court subpoena; disclosure of abuse by a regulated health professional; or if there is reason to believe there is a risk of harm to yourself, others, or public safety.
What is Registered Psychotherapist (RP)?
Registered Psychotherapists (RPs) are not medical doctors; they specialize in supporting mental health and well-being through psychotherapy. They typically hold graduate-level training and engage in ongoing professional development. In Ontario, RPs are regulated by the College of Registered Psychotherapists of Ontario (CRPO), and only individuals registered with the CRPO may use the title “Registered Psychotherapist.”
What is the cancellation policy?
Appointments are confirmed at the time of booking. If you need to cancel or reschedule, please provide at least 48 hours’ notice so the appointment time can be offered to another client.
Cancellations made with less than 48 hours’ notice, as well as missed appointments, will be subject to the full session fee. Exceptions may be made in the case of an emergency.
What to expect in the first therapy session?
In the first session, you will have the opportunity to share some background information, discuss your current concerns, and begin identifying goals together with your therapist. When appropriate, referrals to other professionals or community resources may also be provided.
How do I prepare for my first session?
There’s no need to worry about what to say or do. The first session is usually a time for us to get to know each other. There is no pressure to share deeply personal experiences right away—feel free to talk about whatever helps you feel comfortable. You can trust your instincts and move at a pace that feels right for you.
What happens if you are late for the session or unable to attend the full session?
To make the most of your session, please arrive on time. If you arrive late, the session will still end at the originally scheduled time, and the full session fee will apply. If you need to leave early or are unable to attend the full session, the full session fee will still apply.
Can you testify for me in court?
We’re sorry, but it is our policy not to be involved in any legal proceedings.
How do I start the service?
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All services are offered by appointment only. To schedule a session, please email, call, or book online
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📞 Phone: (289) 807-3306 / (289) 276-9779
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(Voice calls only — text messages are not monitored)
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📧 Email: thehaventherapygroup@gmail.com (preferred method of contact)
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Once your appointment is confirmed, you will receive intake forms to complete. Please note that all intake forms and session fees must be submitted prior to your appointment.